Terms and Conditions

These Terms and Conditions govern access to and use of all services provided by 7O Casino, including the game catalogue, bonus programme, Daily Bonus Map, Daily Missions, Bonus Shop, banking facilities, VIP programme, and customer support. 7O Casino is owned and operated by Fortuna Games N.V. under a Curaçao Gaming Control Board licence (OGL/2024/112/0974). The platform uses 256-bit SSL encryption across all data transmissions, maintains an encrypted credential database protected by a state-of-the-art firewall, and sources all game content from studios using independently certified RNG technology. By registering an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms, the Privacy Policy, and the Responsible Gambling Policy, as well as all applicable regulations in your province or territory of residence within Canada. Continued use of the platform following any revision constitutes acceptance of the updated version.

Eligibility and Account Registration

Access to 7O Casino services is restricted to individuals who satisfy all eligibility conditions defined by the platform and by the laws applicable in their jurisdiction. Registration and use of services are permitted only to persons who meet all of the following requirements simultaneously:

• Are at least 18 years of age, the minimum enforced across all markets served by the platform
• Are not located in or resident of any country or territory listed as restricted by the platform
• Do not hold a previously suspended or closed account due to a breach of these terms
• Have full legal capacity to enter into binding agreements under applicable law
• Provide accurate, complete, and current information during registration and throughout the account lifecycle

Each individual may maintain only one active account on the platform. Creating duplicate accounts using the same personal details, email address, IP address, household, device, or payment method constitutes a breach of these terms. Where multiple accounts are identified, the platform reserves the right to cancel all associated accounts and block balances pending investigation. Players can register using an email address and password, or through a quick sign-up via Google or Twitch account, with both paths subject to the same eligibility requirements and subsequent KYC obligations.

Identity Verification (KYC and AML)

7O Casino enforces Know Your Customer verification procedures in line with the requirements of its Curaçao Gaming Control Board licence and Anti-Money Laundering standards consistent with FATF recommendations. KYC is not mandatory at the registration stage but is triggered at specific points during account activity.

Primary triggers for KYC verification include:

• The first withdrawal request, regardless of amount
• Deposit or transaction volumes that exceed defined thresholds
• Detection of unusual account activity or transaction patterns inconsistent with the established profile
• Routine compliance review initiated by the platform’s security team

Documents required to complete verification include:

1. Government-issued photo identification: passport, driver’s licence, or national identity card
2. Proof of residential address issued within the last three months: utility bill, bank statement, or official correspondence
3. Proof of payment method ownership where requested by the compliance team

All deposits must originate from an account or payment method registered in the name of the account holder. Withdrawals may be delayed until KYC verification is successfully completed. The platform targets completion of verification within one to two business days of receiving complete and legible documentation.

Deposits and Withdrawals

The table below summarises the general financial conditions applicable to all accounts at 7O Casino:

The one-withdrawal-per-24-hours policy applies to all accounts regardless of VIP tier. If a previous withdrawal is pending approval, a new request cannot be submitted until the first one is processed. The deposit turnover requirement of 3x means that even without an active bonus, the deposited amount must be wagered three times before a withdrawal can be initiated. Cryptocurrency deposits and withdrawals carry only network fees applied by the blockchain, with no internal platform fee.

Rules Governing Use of the Services

Use of all products and services at 7O Casino must comply with the specific rules published for each game category and with the following general principles applicable to all registered accounts:

• All confirmed bets and completed game rounds are final and cannot be reversed once the round has closed
• Game outcomes are determined by RNG systems independently certified by eCOGRA, GLI, and iTech Labs; all studios in the catalogue are licensed and subject to regular auditing
• The use of automated software, bots, scripts, artificial intelligence tools, or any mechanism that substitutes for human gameplay is expressly prohibited
• Exploiting software errors, system malfunctions, or technical anomalies to obtain advantages not available through normal gameplay constitutes a breach of these terms
• All interactions with the support team must be conducted respectfully; abusive conduct may result in temporary or permanent account access restrictions

In the event of a technical fault affecting a game round or transaction, 7O Casino reserves the right to void the affected round and return the staked amount to the account balance.

Bonus Terms and Promotional Conditions

The table below consolidates the key parameters governing the promotional programme across all active offer types:

Bonus funds and real-money funds are administered separately within the account. Winnings generated with bonus funds remain as bonus balance until the applicable wagering requirement is fully satisfied. 7O Casino reserves the right to cancel bonuses and associated winnings in cases where conduct indicates bonus abuse, including multi-account activity designed to multiply promotional value, wagering strategies that generate rollover completion without genuine gameplay risk, or systematic exploitation of promotional conditions inconsistent with their intended purpose.

Responsible Gambling

7O Casino promotes responsible gambling and makes player protection tools available through the account settings and support team. Available tools include:

• Deposit limits configurable by day, week, or month
• Wagering limits to restrict cumulative bet volume over a defined period
• Loss limits to cap net losses over a defined period
• Session time reminders and time-out alerts during active play
• Self-exclusion for defined periods or indefinitely
• Account closure with data retained in accordance with legal obligations

Access to all services is restricted to players aged 18 and over. Age verification is conducted as part of the standard KYC process. Player funds are held separately from the platform’s operational funds. The responsible gambling section of the platform includes a self-assessment test, information about setting limits and self-exclusion, and links to external support organisations. Players who identify signs of problematic gambling behaviour in their own activity are encouraged to contact the support team immediately to activate any available protection tool.

Account Inactivity and Closure

Players may request voluntary account closure at any time by contacting the support team through 24/7 live chat or by email at [email protected], provided no withdrawal is pending and no active bonus wagering requirement is in progress. Accounts that remain inactive for an extended period without login activity may be subject to administrative policies as specified in the full operational terms. Periodic login activity maintains active account status.

Amendments and Limitation of Liability

7O Casino is not liable for losses resulting from internet connectivity failures beyond the platform’s control, scheduled maintenance communicated with advance notice, or events of force majeure. The services are provided for entertainment, and participation in casino games involves real financial risk with no guaranteed outcome. 7O Casino reserves the right to amend these terms when required by regulatory updates, service changes, or operational revisions. Material amendments will be communicated by notice on the platform or by email with reasonable advance notice. Support is available 24 hours a day through live chat and by email at [email protected].