Privacy Policy

7O Casino is committed to the transparent and responsible handling of all personal data belonging to players who use its services. This document explains what information is collected when you use the platform, the purposes for which it is processed, how it is secured, how long it is retained, and what rights Canadian players hold over their own personal data. 7O Casino is owned and operated by Fortuna Games N.V. under a Curaçao Gaming Control Board licence (OGL/2024/112/0974). The platform stores all usernames and passwords in an encrypted and password-protected database, deploys a state-of-the-art firewall across all platform infrastructure, and uses 256-bit SSL encryption to protect all data transmissions between player devices and the platform’s servers. All games in the catalogue operate on certified Random Number Generators independently audited by testing laboratories including eCOGRA, GLI, and iTech Labs. By registering an account and using the services of 7O Casino, you confirm that you have read and accepted the data practices described in this document.

Data 7O Casino Collects

7O Casino collects personal information at three principal stages of the player relationship: during account registration, during active use of the platform and its banking facilities, and during the identity verification process triggered before first withdrawals or upon compliance review.

At the registration stage, the following information is collected:

• Full legal name
• Valid email address used as the primary account identifier
• Date of birth for age eligibility confirmation
• Country and province of residence
• Mobile phone number for OTP verification
• Preferred account currency, with CAD supported natively for Canadian players
• Account password, stored encrypted in a password-protected database

During active platform use and financial transactions, additional data is collected automatically or upon compliance request:

• Government-issued photo identification for KYC verification
• Proof of residential address issued within the last three months
• Documentation of the payment method used for deposits when required by compliance
• Complete transaction history covering all deposits, withdrawals, and payment method details
• Game session data and wagering history across all categories
• Technical data including IP address, device type, operating system, browser version, and session duration
• OTP verification codes sent by email or SMS for two-factor authentication events
• Session cookies and authentication tokens maintaining login continuity

The table below summarises each data category and its primary purpose:

How 7O Casino Processes Player Data

All personal data collected by 7O Casino is processed exclusively for purposes directly connected to delivering its services and fulfilling its obligations under the Curaçao Gaming Control Board licence. The platform does not sell personal data to third parties for advertising or marketing without the explicit documented consent of the account holder.

The primary processing purposes include:

1. Confirming that every account holder is at least 18 years of age and meets the eligibility requirements applicable in their province of residence within Canada
2. Processing deposits and withdrawals securely across all supported methods including Interac, Visa, Mastercard, Skrill, Neteller, MiFinity, Flexepin, Paysafecard, Bitcoin, Litecoin, Ethereum, USDT, and other supported cryptocurrencies
3. Fulfilling Know Your Customer and Anti-Money Laundering obligations in line with Curaçao Gaming Control Board requirements and FATF standards
4. Ensuring game fairness through certified RNG systems audited by eCOGRA, GLI, and iTech Labs, with RTP disclosures available where mandated
5. Personalising the platform experience based on game preferences, session history, and account activity patterns
6. Sending communications about promotions, Daily Bonus Map rewards, Daily Mission completions, VIP level-up notifications, and account-relevant updates when the player has consented
7. Handling support requests through 24/7 live chat and email at [email protected], with documented records maintained for dispute resolution

7O Casino shares data with authorised third-party processors including payment service providers, identity verification companies, and licensed game studios. All third-party partners are contractually required to apply equivalent data protection standards to those maintained by the platform.

Security Measures and Data Retention

7O Casino protects player data through 256-bit SSL encryption across all data transmissions, a state-of-the-art firewall deployed across platform infrastructure, an encrypted and password-protected credential database, and optional two-factor authentication via email or SMS OTP accessible from the account profile. Anti-fraud monitoring runs continuously alongside KYC and AML controls to detect and prevent suspicious activity patterns.

Data retention periods reflect both regulatory obligations and operational requirements:

After the applicable retention period, data is deleted securely or anonymised so it can no longer be associated with any identifiable individual.

Player Rights

All registered Canadian players hold a defined set of rights over their personal data that can be exercised by contacting the 7O Casino support team through the 24/7 live chat or by email to [email protected]. Available rights include:

• Access: request a complete copy of all personal data the platform holds in connection with your account
• Rectification: correct any inaccurate or outdated information recorded in your player profile
• Erasure: request deletion of personal data, subject to mandatory legal retention obligations that prevent immediate removal of certain categories
• Portability: receive your data in a structured, readable format suitable for transfer to another service provider
• Objection: object to the processing of your data for specific purposes including direct marketing communications
• Restriction: request limitations on how your data is processed in circumstances recognised by applicable data protection standards

All data-related requests are addressed within 30 calendar days of receipt.

Cookies and Tracking Technologies

7O Casino uses cookies and similar technologies to maintain session integrity, store player preferences, and collect anonymised analytics that inform platform improvements. Essential cookies are required for core platform functionality including secure login and session maintenance. Analytical cookies collect anonymised navigation data used to improve the platform without identifying individual users. Preference cookies store settings such as language, currency display, and interface configuration. Cookie preferences can be managed through browser settings at any time without affecting account access.

Policy Updates

7O Casino reserves the right to update this Privacy Policy when required by changes to services, regulatory requirements, or internal data management practices. Material changes will be communicated to registered players through a notice on the platform or by email with reasonable advance notice. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms.